Issue:

The network license cannot be used, and the Network License Manager asks for a repair.
During the repair process on the FlexNet website, the following error appears:
The repair of the fulfillment is denied by the repair policy because ACPI Generation-Id has changed.[Incident# 289929435103] 

What causes this issue, and how to repair the license?

Causes:

This issue occurs because the license server is running inside a virtual machine. Network licenses are not recommended for use in virtual environments.

Solution:

  1. Contact the ZWSOFT sales representative to request a license reset
  2. Re‑activate the license on a non‑virtual machine (physical server or dedicated workstation)
    For detailed steps, refer to the guide: ★★★ How to activate and configure the ZWCAD network license server - Technical Knowledge Base-EN - Confluence


CN Solution
JP Solution


★★Why does the license repair fail with error "ACPI Generation-Id has changed"：https://confluence.zwcad.com/pages/viewpage.action?pageId=335578109

  • No labels